Wela's Blog

As some of you know couple of months back I bought an HP iPAQ rw6828 phone. I used it without any problem for a month or so. Then it started giving problem. Basically I could here what others are say but they couldn't here what I was saying. This situation was really annoying, disappointing, frustrating, embarrassing and it pissed me off because when I paid 87500/= in cash for the phone and 4500/= for the memory card, I expected it to work perfectly. obviously anybody would expect that.

When I reported the issue to the supplier (Trilobytelabs) they did everything required to get a replacement. Since the replacement unit is going to take a while to come down from Singapore I had to check for the other possibilities. Then they offered to send it to Singapore and get it repaired within one week. What the hell!. Paying almost 90000/= for a phone and repairing it after few weeks. I really didn't felt like doing that. One reason is I actually wanted to sell the phone when I get the replacement unit. If it is repaired there is no way I can sell it. But now I feel like not selling it even after getting the replacement unit. Who knows whether that will work?. If someone buys this he might end up cursing me forever. So I guess selling it is a very bad idea. The only solution is to get a WORKING replacement. Unfortunately this replacement process was taking longer than expected and I got really annoyed. But after speaking to Trilobytelabs they were generous enough to give another unit until my replacement comes. Very disappointingly this temporarily unit is also not functioning properly. Browsing and Email is not working. Hell! a smart phone without email and browsing?????????

It's over 3 months and no response. Getting down one unit from Singapore shouldn't be that hard. I'm staying really calm and cool on this, because Trilobytelabs is my x-workplace and everybody there are really helpful and friendly. If this would have been a different supplier I would definitely have reacted in a different way. Ultimate fact is I spent a good pile of money expecting a good device, but now I have ended up with the WORST! phone on earth.

Last week I found that Informatics is the service agent and they were suppose to get down the replacement units. When Trilobytelabs queries about this every time they say it's been held up at customs (or something). As far as I know they are a big name in the industry and them saying they are unable to get down a replacement is a childish talk and a sick joke. Well! that's not my problem. With the agreement a REPLACEMENT was promised to me and that was not delivered. Not even close. Feels like this issues is beign ignored.

Anyways, I would still recommend HP Computers, Printers, Scanners etc to anybody. At home I have a new HP printer which ROCKS! I don't know about other models in the iPAQ series. But I would NEVER recommend iPAQ rw6828 model to anybody. Because seriously, clearly, terribly HP iPAQ rw6828 SUCKS!!! BIG time.

If anybody from HP Global or HP dealers in Sri Lanka is seeing this post I hope they'll take this seriously. Because I'm not the only customer who is experiencing this with this iPAQ model. Most importantly HP should stop selling junk, because HP is a good brand name. and dealers should at least have a good mechanism to get the warranty services to the customers. If they are not capable of providing that to customers its a damn shame and not worthy of being called a dealer of a good brand. Anyways I dont know the real story on their side for delaying this. May be there is a reasonable cause. If so they should tell that without telling jokes.

So, finally lets say the replacement unit comes and that also fails to work properly, and if HP refuses to replace it again ... only alternative I have is to bare the fu****g loss and use it as a paper weight. Well! that will be a pretty expensive paper weight. Hell! I can call it a 'Video Paper Weight' and may be sell it on eBay for junk.