Don't know how many of you are already experiencing this. But I'm sure everybody who purchased a dialog broadband connection(http://www.dialog.lk/en/mobile/technology/3g/unlimited_mobile_broadband.html) experiences this. Couple of days ago I also bought a Dialog broadband connection, because they advertise about an awesome bandwidth. Being person who is always hungry for more bandwidth :) … I didn’t think twice in buying this. Actually I saw some blog posts here and there about the line being slow, but didn’t expect it to be this bad … or can I call pathetic. Being a Dialog customer for a very long time I hoped that they will provide a much better service than this.

The website says ‘’The customer will experience 7.2Mbps download and 2Mbps Upload speed up to usage of 5GB. Once usage passes beyond 5GB, the quality of service will be downgraded to download a speed of 384kbps and upload a speed of 64kbps and will continue for the next 1GB usage”” … but I wonder when it’ll work in the said speeds. Right at this moment I'm using it and its not even working at 5% of the speed they say it is. At the speed it’s working right now, seems like they will never have to worry about a customer exceeding 5GB for a month. Because in this speed you need couple of hours to even download a 100MB file. Let’s say somehow I exceed the 5GB download limit for a month … according to what Dialog says they will be reducing the bandwidth, but I can pay Rs. 100 extra per day and keep the bandwidth as it is. WTF! it is already working slower then the reduced speed. So what’s the point in paying.

My question is simple ... if Dialog cant give a service ... why on earth advertise and sell it? right now I know for sure there is nobody in Dialog who can give a solid answer for this. I have called the support line couple of times and the answers were very inconsistent … support agents gives different excuses … sometimes it is due to a system upgrade, some other times it is due to ‘some’ technical error which they are looking into … seems like nobody knows? Last time when I called the support agent said it is a shared line with several users in the same area … that is well understood and perfectly fine. But shared among how many users? It seems like all the users are on the same shared bandwidth which is creating this utter mess.

So, finally I decided to get rid of this useless broadband connection because most of the times this is slower than a dialup connection. Actually these so called broadband connections are good for people who haven’t experienced broadband speeds. If anybody from dialog is seeing this … guys … cut the crap! … and go and do some studies on the actual speeds of real broadband connections. Also most importantly STOP cheating customers.

Seems like nothing can beat the SLT ADSL speeds at the moment. At home still my primary connection is a 512kbps SLT ADSL and it works at the said speed almost all the times. Seems like to I'm going to have to stay stuck with the 512 kbps speed for a very long time.