by Wela on 27 September 2010 22:11
As all of us know only SLT provided true unlimited broadband facilities. Every other service provider implemented this thing called the ‘Fair User Policy’ which is a load of crap putting barriers to heavy internet users like me. I have tried WiMax connection from Dialog which after couple of months they applied this FUP. Also I have tried dongles from Dialog, Mobitel and Airtel which is the same … Some of them without a shame advertise saying they are providing 7.2 mbps connections which is actually the speed of the device not the speed of the connection.
My SLT ADSL connection started giving problems 3 weeks ago and when I called the support center they informed that there is a known problem which they are attending to and to wait 1 week till they fix it. After one week when I called back it was like I called a different planet. They were telling me to upgrade to a higher package if I want a higher speed and still it might give me higher speed. So they wanted me to start paying Rs. 5500 instead of the 2900 I’m paying currently to see whether it works. Don’t customers in this country have a thing called right?
I have a feeling that they are purposely reducing the resources in the current package to push customers to go for a higher package. WTF?