This about a popular bank ... I’ll leave it up to you to decide their quality of their service, because for me it has gone from a very good service to the worst (actually most pathetic) service a customer can imagine from a bank. I have a credit card from this bank and I have been using this almost 5 year. There has been a delay from my side on the payments due to the busy schedule and they don’t have a branch in Nawam Mawatha. If they had a branch this wouldn’t have happened. But in a way I’m glad that this happened because this revealed their true colors.

All of us know that when a credit card payment is delayed the bank charges an interest and a late payment fee and move on with it. They don’t scream or blast the crap out of you to get the payments. Well! This bank does exactly that. I think it is their payment collection team who don’t have any damn clue about how to handle or at least talk to customers. Sometimes another person calls and he knows how to talk to customers. They charge the interest (nothing wrong in that) and the late payment charges (nothing wrong with this too) and as a bonus they call every day like many times. May be somebody there made a policy that it is a must that the agent calls the customer till the phone bill goes up to the value of the monthly card payment or something like that. S&*t Happens!

Even when I say I’m at a meeting these idiots keep calling back every minute, don’t know from which planet this guy who is calling me is from because he doesn't seem to understand any Sinhala or English. May be this fella who is calling don't believe when I say I’m at a meeting ... If I had his email address I can send a pic of how my calendar looks like. Never mind! There is no point in talking to a person who doesn’t listen to you, or who don’t know how to talk to a customer.

I have several other credit cards from other banks and all those payments are going on time because there are branches in Nawam Mawatha. Once in a while when a payment is delayed they have a decent way of reminding. I think this ‘charterr’ bank should learn a lesson from those. Because of this reason I have completely stopped using this credit card ... and apparently they lost a good customer.

What a ‘Charterrr’ Standard ….