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a bank with a heart ????

by Wela 10. February 2006 05:01

Just came back to office after going to the 'bank with a heart'. They were good enough to keep me waiting for 50 Minutes just to get a cash cheque cleared. Reason was simple. "We have to fax it to the branch where the account is to authenticate it" ... which is fine :)  ... but according to my knowledge ... sending a fax takes only a minutes ... and for them to send the fax back another minute ... and for the authorizing person if we give 15 minutes it should take less than 20 minutes only.

Thanks to the 'bank with a heart' my entier evening plan and work schedule is ruined ... If anybody from there is seeing this I request to consider about increasing the speed of service.

 

I'M NOT GOING THERE AGAIN

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Comments (6) -

Charith Jayasinghe
Charith Jayasinghe lk
4/21/2010 6:23:23 AM #

    <p class="MsoNormal" style="MARGIN: 0in 0in 0pt">      <font color="#000000">Exact same thing happened to me and all my other colleagues at office. You were lucky to get it done in 50 mins. We gotta waste more than one hour.</font>    </p>  

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Unknown
Unknown lk
4/21/2010 6:23:48 AM #

    <p class="MsoNormal" style="MARGIN: 0in 0in 0pt">More exciting things too happened Laughing<br /><br />It says this same bank takes more than NINE days to transfer money from one account to another. lol</p>  

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Chandana N. Athauda
Chandana N. Athauda lk
4/21/2010 6:24:04 AM #

    <p class="MsoNormal" style="MARGIN: 0in 0in 0pt">      <font face="Verdana" size="2">Yes Brothers: I already have this type of experience with “Bank with a Heart”. The funny story is, I asked one of guy who was in front desk, “How many minutes, you want to process this?” My imagine answer was “5 minute”. Damn…, He replied me “We want more than 45 minutes to process this”. <span style="mso-spacerun: yes"> </span>But they are talking about “Online Real Time Banking”. </font>    </p>  

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Howard
Howard lk
4/21/2010 6:24:28 AM #

    <p>You should write a complaint to the bank manager.  And are there systems not integrated so they can't just key in your account number or something to do verification?</p>  

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Mahasen
Mahasen lk
4/21/2010 6:25:05 AM #

Had they invested the money they spent on news paper and television advertisements during last election in improving their infrastructure, they could have had the best in the country and neither of us would have gone through this nonsense. Heard they spent over 2.5Mil LKR per day for over 2 months!!

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Makka
Makka lk
4/21/2010 6:25:17 AM #

I faced same Embarrassing situation one month back. I complained that to the Manager. Are they going to loose their valuable customers?

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